Technical Integration Quality Assurance Specialist
Location: White Plains, New York (Fully Remote)
The Organization: Large U.S. Based Multinational Law Firm
Salary & Benefits: Base salary up to $90k commensurate with experience; Generous bonus; Medical, Dental and Vision Coverage; generous Paid Time Off; 401K w/match; Life Insurance; exceptional culture.
Summary: Seeking a Technical Integration Quality Assurance Specialist to support a busy Network Systems Department. Candidates must be willing to work independently in a fast-paced, corporate environment.
Key Responsibilities:
- This position will report to the Technical Integration Quality Assurance Supervisor
- Responsible for overall end-user support as it relates to application success and effectiveness
- Conduct various measures to insure application quality is efficient: manual functional, regression, integration and system testing
- Manage the documentation of test results and the reporting procedures of this information
- Create and maintain test plans focused on enhancing application usability
- Gauge usefulness of various Firm-wide systems to determine if program integration is successful amongst desktop applications; primarily Microsoft Office Suite
- Collect any defects found to the developers and application managers for correction verification
- Ensure reliability of new and existing products to maintain positive functionality with zero defects
- Assist with issues referred by the Technical Support team through troubleshooting and investigation of customer technical concerns
- Responsible for testing new hardware and software to guarantee smooth implementation
- Offer insight on product design, functional requirements, schedules and potential problems during review sessions
- Highlight recommendations and feedback to developers/vendors on software effectiveness
- Ensure technical accuracy and compliance through the development of new software documentation procedures
- Work collaboratively with a team with effective communication skills; written and verbal
Qualifications:
- High School diploma or equivalent
- 3+ years of business computing experience
- Showcase solid critical thinking and analytical skills
- Proficient in Microsoft Office and Windows 10
- Ability to learn new software quickly
- Excellent communication skills, both verbal and written
- Rudimentary understanding of testing methodologies and processes
- Comfortable working with software architecture within a development workflow
- Ability to accurately document and report results
- Capacity to work successfully on a team as well as independently
- Organize and prioritize work while under pressure in a fast-paced environment effectively
- Possess the necessary discretion to maintain confidentiality with sensitive information
