Microsoft 365 Analyst
ORGANIZATION: Reputable Law Firm
LOCATION: New York, NY
BENEFITS: Base salary to $150K, plus generous paid Performance-based Bonus; Medical, Dental and Vision Coverage; Paid Time Off; 401K; and more!
SUMMARY: The 365 Analyst is an expert and is able to provide technical support to cloud-based solutions such as Office 365, SharePoint Online, Microsoft Teams, OneDrive, among others. The Analyst will collaborate closely with the IT Department.
KEY RESPONSIBILITIES:
- Implement and maintain MS Teams templates
- Provide end-user Teams support
- Serve as a resource to manage internal and external Teams users access levels
- Support Teams/iManage document synchronization solution
- Troubleshoot functional and technical issues
- Collaborate with the Knowledge Department’s Intranet team
- Collaborate with Firm’s IT to ensure M365 integration
- Work as 2nd level support to answer end-user tickets regarding M365
- Perform product testing and integration testing
- Identify security risks related to M365
- Administer Core eDiscovery or Advanced eDiscovery in M365
- Develop and promote standard operations documentation
- Work with third-party IT support when complex matters arise that require higher-level support
- Handle special ad-hoc projects as needed
REQUIREMENTS:
- Bachelor’s degree or equivalent years of experience required
- 3+ years of MS 365 experience
- Familiar with Azure AD and M365 Admin center tasks
- Possess detailed planning and organizational skills
- Proficient in a wide range of technologies
- Experience with Microsoft Teams, Microsoft Viva, SQL, Power Platform
- Working knowledge of SharePoint, TypeScript, JavaScript, CSS3, SASS, AJAX, HTML, XML or jQuery preferred
- Strong verbal, written communication, organizational and technical skills
- Customer service skills to work with attorneys and staff at all levels.
