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Legal Technology Help Desk Analyst

  • Location: New York, New York
  • Type: Direct Hire
  • Job #885
  • Salary: $80,000


LOCATION: New York, NY – Midtown, Manhattan (hybrid)

ORGANIZATION: Top-ranked global law firm

SHIFT: Monday (7:30-5:30), Tuesday (9:30-7:30), Wednesday (9:30-7:30), Thursday (7:30-5:30)

COMPENSATION: Base salary to $88K, plus paid overtime, bonus and comprehensive benefits (including, medical, dental, vision and 401K). Exceptional work environment ideal to all transportation in one of New York's most recognized addresses.


  • Serve as the initial point of contact for telephone and e-mail inquiries on the Firm’s software applications, hardware, printers and remote technologies directed to the Information Technology department
  • Follow up on calls escalated to other departments
  • Provide onsite desktop support to users on a regular basis and occasional after-hours/emergency requests
  • Responsible for installing and maintaining all end user IT equipment, including personal computers, laptops, printers, electronic devices and software
  • Maintain accurate records of all maintenance, inventory and security measures associated with the Firm’s inventory


  • High school diploma required; bachelor's degree preferred
  • 5+ years of help desk IT experience in a professional services environment; law firm experience preferred
  • Experience providing telephone-based technical support and/or desk-side technical support
  • Exceptional customer service skills and ability to interface with all seniority levels required
  • Microsoft Office application suite exposure, as well as iManage, Payne, Workshare, DocXtools, SMS, Micorsystems, Litera
  • Strong knowledge of PC systems and MAC systems (desktop and laptop), as well as wireless devices and printer hardware
  • Previous experience with entering and tracking tickets in an incident management system (Service Now)
  • Ability to troubleshoot remote technologies (RDP, VPN, Citrix, etc.)
  • Excellent ability to follow procedures and processes to ensure we remain IT Compliant
  • Knowledge of Video Conferencing systems a plus