IT Training Coordinator
ORGANIZATION: Highly Ranked Law Firm
COMPENSATION & BENEFITS: Base up to $80K, plus paid overtime; bonus eligible; benefits including Medical, Dental and Vision Coverage; Paid Time Off; 401K; Life and AD&D Insurance; Savings Accounts; Corporate Gym Memberships; etc.
LOCATION: New York, NY (Hybrid – Remote)
KEY RESPONSIBILITIES:
- Support the new hire groups with utilization of their assigned hardware
- Maintain the calendar and scheduling of the firm’s training initiatives
- Train end-users in the use of legal technology applications
- Provide ongoing support to end-users
- Coordinate with other offices regarding legal technology training plans (e.g., HR and Legal Personnel departments)
- Assist with IT manager needs as it pertains to answering phones, shipping equipment, managing hardware returns, expense reports and logging IT time and attendance as needed
- Manage and track Help Desk tickets assigned for various functions and tasks
- Develop Firm-wide training plans for new technology software
- Provide group or individual training sessions to attorneys and support staff (domestic and international offices)
- Provide case-specific training
- Create and maintain training materials, best practice guides and documentation
- Design, create and maintain training modules and demos
- Resolve, monitor and track situations and issues to resolution, to the satisfaction of users, requiring accurate problem identification and diagnosis
- Review functional and design specifications to ensure full understanding of individual deliverables
- Assist with the training of staff
- Assist with quality assurance testing
- Assist with loading data to Legal Technology databases as instructed
- Demonstrate effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others
- Comply with and understands Firm operation, policies and procedures and perform other related duties as assigned
REQUIREMENTS:
- 1+ years of related work experience in a corporate law firm or professional services environment
- Strong interest in training, presenting, LMS management, and an inclination towards technology is desirable
- Ability to answer basic End User Support questions
- Knowledge of relevant firm computer software programs (e.g., Outlook, Excel, PowerPoint, Windows 10)
- Familiarity with Cisco Webex is a plus
- Demonstrates effective interpersonal and communication skills, both verbally and in writing
- Demonstrates close attention to detail
- Flexibility to adjust hours and work the hours necessary to meet operating and business needs
