POSITION: AR Analyst
LOCATION: Washington, DC
COMPENSATION: Base salary up to $70K; Medical, Dental and Vision Coverage; generous Paid Time Off; Competitive 401K with firm contribution; and much more!
THE ORGANIZATION: Top Law Firm
OVERVIEW: Seeking a customer-service oriented AR Analystto provide top of the line service support to the firmwide accounts receivable team to aid with client collection needs. This position involves a high level of customer support to ensure a positive experience for the firm’s clients.
KEY RESPONSIBILITIES:
- Maintain and process the cash receipts for the firm on a daily basis
- Conduct credit card payments over the phone and speaking with clients
- Provide analysis of client accounts receivable trends, anticipating challenges, offering solutions and providing updates to firm management when necessary
- Manage day-to-day collections tasks such as handling account escalations, disputes resolution, adherence to payment terms, and entering of concise notes regarding the collection status in ARCS
- Determine any concerns in the AR processes and implement solutions
- Partner with client accounting departments to ensure accurate and appropriate follow-up is done on a monthly basis
- Collaborate with partners across various levels of management and departments to review accounts and escalate when necessary
- Implement payment solutions while communicating with pricing and billing teams to keep them in the loop.
- Respond to inquiries and communicate to clients past-due accounts and invoices.
- Execute account reconciliations.
- Perform credit review analyses on clients when necessary
- Oversee unapplied payments and aged accounts
- Provide backup support to other departments as necessary
REQUIREMENTS:
- 5+ years related experience in collections analysis and accounts receivable in a law firm or financial services institution
- Bachelor's degree preferred, Business, Finance or Accounting focus desired
- Knowledge of 3E or Enterprise and ARCS Collection
- MS office proficiency
- Familiarity with electronic billing platforms is a plus!
- Able to manage multiple projects and activities simultaneously, with a strong ability to prioritize, organize and work effectively with minimal supervision in a fast paced environment
- Excellent interpersonal skills and customer service skills
