Tech Support Analyst (Level 2)

  • Location: Miami, Florida
  • Type: Direct Hire
  • Job #674

Tech Support Analyst (Level 2) 

ORGANIZATION: International Law Firm

LOCATION: Miami, FL

COMPENSATION & BENEFITS: Base salary up to $95K, Paid Overtime, Bonus eligible, Medical and Dental Coverage; Paid Time Off; 401K; Savings Accounts; well sought after firm culture and more!

KEY RESPONSIBILITIES:

  • Assess user issues and provide intermediate troubleshooting methodology
  • Resolve user issues in a timely manner
  • Proficient in Windows 10 OS and core application suite
  • Possess PC troubleshooting skills
  • Able to diagnose issues
  • Understand Voice over IP (VOIP) telephone systems
  • Document new findings, solutions and processes
  • Adhere to use of call ticketing system for all incidents or requests
  • Understand and follow ticket ownership guidelines and system usage
  • Research information as related to IT through internal and external sources
  • Able to setup and troubleshoot video and audio in conference rooms
  • Set up presentation equipment
  • Support the day-to-day Conference Center Technology operational needs
  • Provide equipment to staff
  • Maintain log of technical concerns addressed in system
  • If there are outstanding technical issues, ensure appropriate, clear and concise follow-up
  • Troubleshoot, identify, and research IT issues and interface with staff via telephone or in person

REQUIREMENTS:

  • High School Diploma or equivalent
  • 5+ years experience in a professional services or law firm environment
  • Knowledge of Microsoft Office
  • Excellent ability to follow procedures and processes to ensure we remain IT Compliant
  • Excellent customer service skills
  • Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues