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Records Operations Manager

  • Location: New York, New York
  • Type: Direct Hire
  • Job #390

POSITION: Records Operations Manager

LOCATION: New York, New York

ORGANIZATION: Top Ranking Multinational AM Law Firm

COMPENSATION: Base salary commensurate with experience, plus generous paid overtime and performance-based bonus; Medical, Dental and Vision Coverage; Transit Program; generous Paid Time Off; 401K w/match; Gym membership perks, Life Insurance, all firm amenities, exceptional culture, prestigious firm with historical stability, security and career growth. Noted as one of the most desired law firms to work for globally.

OVERVIEW: The Records Operations Manager provides support to the Director and will act as the point of contact for vendor relationships. This senior role manages the Records team in the United States and is responsible for the day-to-day operations including, staffing, training, team and business development, among other responsibilities.


  • Serve as the main point of contact with, and ensures exceptional customer service to Firm personnel and departments requiring records management assistance and/or guidance
  • Supervises and responsibilities to junior
  • Responsible for staff training needs
  • Analyze, documents, proposes solutions, and involves management, if needed, when complex records issues arise
  • Undertake research and provides advice in the implementation of new and existing record retention periods
  • Ensure that suitable information security safeguards for client and organization data are in place
  • Liaise with the firm’s offsite storage and shred vendor(s) on services and assesses vendor’s service levels in relation to the Firm’s business and legal requirements
  • Ensure Records staff work effectively and efficiently to accomplish daily records tasks and local or Firm projects
  • Assist with the review, approval and copy process for electronic file transfers regardless of originating office
  • Assess daily demands, develops work plans, and assigns tasks and special projects to Records staff
  • Manages annual budget
  • Provides support to the Director on projects as assigned
  • Provide oversight and direction as needed to ensure that work performed meets quality and service standards
  • Provide in-depth training and mentoring to Records staff regarding Firm policies, procedures and working practices
  • Keep track of vendor agreements, data flow diagrams, and privacy risk assessments
  • Retain data flow diagrams and privacy risk assessments for third-party vendors
  • Interact with clients, attorneys, and professional staff at all levels to support the records management needs of the firm


  • Bachelor’s Degree with proven experience working in an AMLAW 100 firm
  • Prior professional services consulting, practice support, records management or paralegal experience in a professional services environment
  • Microsoft Office proficiency
  • Must be capable of delivering effective oral presentations on all aspects of records management
  • Comfortable learning new systems, software and skills
  • Excellent interpersonal skills and ability to work effectively with a diverse group of internal and external clients, attorneys, and staff
  • Ability to manage confidential information and sensitive situations with tact and discretion
  • Willing to travel to other locations if necessary
  • Ability to lift and move objects up to 50 pounds in weight