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IT Administrative Coordinator (ServiceNow required)

  • Location: New York, New York
  • Type: Direct Hire
  • Job #931
  • Salary: $60,000

IT Administrative Coordinator (ServiceNow experience required)


THE ORGANIZATION: Top Multinational U.S. Based Law Firm

COMPENSATION: Competitive base salary up to $70K, commensurate with experience and Well Paid Overtime, Plus Bonus. All Medical, Dental Vision Coverage; Generous Paid Time Off; 401K w/match; Transit; All firm Amenities and additional benefits discussed in your welcome package during onboarding.


  • Manage ServiceNow task boards
  • Report any issues with ServiceNow task boards 
  • Coordinate End of Lease deliveries with the end user
  • Communicate with HR, Legal Personnel, IT team members to meet new hire equipment shipping deadlines
  • Create ServiceNow tickets for IT related issue, requests and escalations
  • Maintain emergency loaner laptop pool
  • Record and maintain accurate inventory information 
  • Monitor and maintain inventory levels
  • Process purchasing orders as required
  • Track orders and investigate problems
  • Maintain database
  • Perform physical count of inventory
  • Reconcile actual stock count to computer-generated reports
  • Perform routine clerical duties
  • Assist with hardware deliveries and audits
  • Monitor ServiceNow ticket queue(s) and ensure all tickets are assigned
  • Assist with packing and booking FedEx and courier shipments
  • Assist with machine images, builds and QCs


  • 2-year College Degree required
  • 2+ years of related work experience in a law firm or professional services environment required
  • Prior experience working in a customer-focused environment
  • Working knowledge of ServiceNow highly desirable
  • Excellent written and verbal communication skills
  • Professional demeanor and appearance at all times
  • Ability to remain calm and diplomatic in fast-paced, stressful situations
  • Microsoft Office proficiency (Outlook, Word, Excel)
  • Strong organizational and database management skills
  • Ability to lift and re-arrange boxes of equipment that may weigh up to 30 lbs