Guest Services Manager

  • Location: San Francisco, California
  • Type: Direct Hire
  • Job #529

Guest Services Manager

ORGANIZATION: International Law Firm

LOCATION: San Francisco, CA

COMPENSATION & BENEFITS: Base salary up to $165K, plus generous performance-based bonus; Medical, Dental and Vision Coverage; Transit Program; generous Paid Time Off; 401K w/match; Gym membership perks, Life Insurance, all firm amenities, exceptional culture, prestigious firm with historical stability, security and career growth. Noted as one of the most desired law firms to work for globally!

SUMMARY: The Guest Services Manager is responsible for the day to day operations of Guest Services. This role will liaise with other departments and facilities staff to ensure the firm’s needs are met.

RESPONSIBILITIES:

  • Develop protocols for reception desks 
  • Supervise, mentor and train assigned staff 
  • Develop and implement the desired scope of services for Guest Services operations
  • Place and supervise catering orders
  • Manage payroll and vendor expense management
  • Manage and maintain catering, kitchen and equipment inventory
  • Track and process expense reports, reimbursements and check requests
  • Perform bank reconciliations and weekly cash reporting and prepare annual firm budget
  • Process and report account transaction and expense variance analysis of office activity
  • Manage and oversee the operations of the mail room and copy center
  • Manage maintenance of catering rooms, kitchens and conference rooms
  • Work with managers and directors from other offices on collaborative projects
  • Recommend new catering vendors to Office Services Manager
  • Solicit employee feedback regarding food vendors
  • Maintain catering team schedule
  • Process catering invoices in a timely manner
  • Hold daily meetings to review event logs and meeting requests
  • Coordinate with other departments to plan and execute events

QUALIFICATIONS:

  • Bachelor's degree required
  • 5+ years of previous experience in event planning in a corporate conference center or in the hospitality industry 
  • 5+ years of management/supervisory experience including vendor management
  • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat
  • Working knowledge of conference room reservation software
  • Ability to learn computer software quickly and independently
  • Flexibility and willingness to perform a wide range of tasks extending beyond routine expectation
  • Desire to be challenged and to take on additional responsibilities
  • Ability to communicate effectively, dispassionately and diplomatically
  • Strong attention to detail
  • Ability to collaborate smoothly with many other people and departments
  • Very strong customer service skills
  • Interest in solving problems and trying new approaches
  • Ability to complete jobs in a timely manner and meet deadlines
  • Ability to organize/prioritize work, perform multiple tasks simultaneously and delegate work effectively
  • Ability to handle confidential matters
  • Ability to remain calm and function under pressure
  • Ability to travel to other bay area offices as necessary