Help Desk Analyst – Multiple Positions Available!

HELP DESK ANALYST – Mutiple Positions Available (Law Firm Experience Preferred) 

COMPANY: Large Law Firm with a Global Presence 

LOCATION: New York, NY – Midtown Manhattan

HOURS:

Monday – Friday 4:00pm-midnight (with daily car and driver home)

OR Saturday & Sunday11:30am – 12am & Friday11am – 12am (with daily car service and driver home)

OR Monday – Friday 11am – 7pm

OR Tuesday12am -9am & Wednesday – Friday 12pm – 10am

Compensation: Base salary to $90,000, plus paid overtime, bonus and comprehensive benefits (including, medical, dental, vision and 401K). Exceptional work environment ideal to all transportation in one of New York's most recognized addresses.

RESPONSIBILITIES:

  • Serve as the initial point of contact for telephone and e-mail inquiries on the Firm’s software applications, hardware, printers and remote technologies directed to the Information Technology department
  • Follow up on calls escalated to other departments
  • Provide onsite desktop support to users on a regular basis and occasional after-hours/emergency requests
  • Responsible for installing and maintaining all end user IT equipment, including personal computers, laptops, printers, electronic devices and software
  • Maintain accurate records of all maintenance, inventory and security measures associated with the Firm’s inventory

REQUIREMENTS:

  • Bachelor's Degree required
  • Experience providing telephone-based technical support and/or desk-side technical support
  • Microsoft Office application suite exposure, as well as iManage, Payne, Workshare, DocXtools, SMS, Micorsystems, Litera
  • Strong knowledge of PC systems and MAC systems (desktop and laptop), as well as wireless devices and printer hardware
  • Previous experience supporting mobile devices or with Mobile Device Management platforms (Airwatch)
  • Previous experience with entering and tracking tickets in an incident management system (Service Now)
  • Knowledge of VOIP technology telephone system a plus
  • Previous experience with Active Directory is desired
  • Ability to troubleshoot wireless handheld devices (Blackberry, Droid, iPhone, iPad, etc)
  • Ability to troubleshoot remote technologies (RDP, VPN, Citrix, etc.)
  • Excellent ability to follow procedures and processes to ensure we remain IT Compliant
  • Knowledge of Video Conferencing systems a plus

One or more of the following certifications is a plus:

  • MCITP: Enterprise Desktop Support Technician on Windows
  • MCITP: Enterprise Desktop Administrator on Windows 7
  • MOS: Microsoft Office Specialist; Certification in Word, Excel and Outlook (version 2016) PowerPoint or Access, Network+ preferred.
  • ACMT: Apple Certified Macintosh Technician
  • HDI Help Desk Analyst Certification