Director of Billing
COMPENSATION: Base salary up to $250K, commensurate with experience, yearly performance-based bonus, generous vacation package, 401K plus match, Medical, Vision and Dental Coverage, Life and AD&D Insurance, Flexible Spending Accounts and more!
LOCATION: Washington, DC
THE ORGANIZATION: Top Ranking and Reputable Law Firm
KEY RESPONSIBILITIES:
- Oversee the operations of the firm-wide billing and e-billing team
- Create and lead a best-in-class service team
- Establish work priorities and performance expectations for the billing team
- Establish and monitor systems of accountability and measurement of staff performance
- Work directly with clients, partners and staff to provide billing support and exceptional customer service
- Develop and maintain policies, practices and procedures as related to the billing team
- Collaborate with the Financial Systems team to replace manual processes with automation
- Lead financial implementation projects
- Ensure appropriate internal controls are in place
- Conduct root-cause analysis for complex billing issues
- Ensure that client billing guidelines are reviewed and recorded
- Oversee client billing maintenance
- Ensure that all billing and e-billing activity is compliant
- Participate in interviewing and candidate selection
- Provide guidance, coaching and mentoring and performance management to billing staff
- Manage hybrid and remote work arrangements
- Identify areas for additional training and improvement; provide solutions
- Supervise the daily activity of department personnel and ensure operating needs are met
- Provide problem solving assistance and participates in large department projects
- Establish and maintain effective working relationships with clients, attorneys and staff
REQUIREMENTS:
- 10+ years of relevant billing experience in a law firm or professional services firm environment; 10+ years of management level experience required
- Prior experience managing large teams with legal specific billing software
- Bachelor's degree in Business Administration or related field is required; MBA preferred
- Knowledge of e-billing and legal industry billing arrangements
- Aderant Expert or Elite 3E is highly desirable
- Work effectively in a team environment and act as a role model for billing employees
- Excellent analytical and troubleshooting skills
- Strong communication skills, both written and verbal
- Deal courteously and effectively with others while delegating work effectively
- Personally handle more complex issues/duties requiring independent exercise of discretion and judgment
- Deep understanding of the law firm business cycle from time entry to collection
