Technology Trainer (Remote – Hybrid)
LOCATION: New York, NY | Washington, DC
COMPENSATION: Base salary up to $115K, plus generous paid bonus and comprehensive benefits (including, medical, dental, vision and 401K). Exceptional work environment ideal to all transportation in one of New York's most recognized addresses.
RESPONSIBILITIES:
- Deliver technical training to new and returning legal and professional staff
- Ensure that all staff are acclimating to the firm’s systems
- Deliver ongoing technical instruction to firm personnel in the use of software applications
- Follow up on calls escalated to other departments
- Maintain a library of updated and actionable learning content
- Assist in developing and maintaining training materials
- Work closely with the Service Desk team to continuously improve the quality of technical training
- Collaborate with the Practice Development and the Learning and Development teams to conduct ongoing needs assessments
- Collaborate with HR to provide remedial technical trainings
- Develop strategies to apply software features to specific individual and work group challenges
- Conduct floor support exercise to provide ad-hoc desk-side training and coaching
- Lead Trainer role on global rollouts
REQUIREMENTS:
- Bachelor's Degree required
- 3+ years of learning/development/training experience in a medium-to-large professional services organization
- Strong customer service orientation
- Excellent communication and facilitation skills
- Advanced proficiency in major productivity suites, including email, word processing, spreadsheet, data analysis and document management software
- Able to quickly learn new software, such as Best Authority or Litera Numbering
- Strong knowledge of PC systems and MAC systems (desktop and laptop), as well as wireless devices and printer hardware
- Flexible to deliver training during and outside of the firm’s core business hours, as needed
- Flexible to travel domestically and internationally as needed
