Technology Support Analyst (Entry Level)
ORGANIZATION: International Law Firm
LOCATION: Washington, DC
COMPENSATION & BENEFITS: Base salary up to $55K, Paid Overtime, Bonus eligible, Medical and Dental Coverage; Paid Time Off; 401K; Savings Accounts; well sought after firm culture and more!
KEY RESPONSIBILITIES:
- Provide a high level of customer service
- Responsible for all the hardware technology in the office
- Respond to local telephone helpline, support tickets and emails
- Set up machines and offices, conference rooms, office moves
- Provide equipment to staff
- Report directly to the Technology Support Manager
- Handle incoming calls and emails for technical concerns; resolve problems quickly during the first interaction
- Maintain log of technical concerns addressed in system
- If there are outstanding technical issues, ensure appropriate, clear and concise follow-up
- Troubleshoot, identify, and research IT issues and interface with staff via telephone or in person
- Monitor active and resolved IT support issues/tickets and check for whether they need to be escalated to a higher level support staff and create or update articles through Intranet Site to act as a resource for other IT staff members
- Install updates on software throughout the Firm when needed
- Manage hardware/software inventory
REQUIREMENTS:
- High School Diploma or equivalent
- 1+ years experience in a professional services or law firm environment
- Knowledge of Microsoft Office
- Excellent ability to follow procedures and processes to ensure we remain IT Compliant
- Comfortable working with computer, printer and scanner equipment
