Technology Support Analyst (Entry Level)

  • Location: Washington, District Of Columbia
  • Type: Direct Hire
  • Job #644

Technology Support Analyst (Entry Level)

ORGANIZATION: International Law Firm

LOCATION: Washington, DC

COMPENSATION & BENEFITS: Base salary up to $55K, Paid Overtime, Bonus eligible, Medical and Dental Coverage; Paid Time Off; 401K; Savings Accounts; well sought after firm culture and more!

KEY RESPONSIBILITIES:

  • Provide a high level of customer service
  • Responsible for all the hardware technology in the office
  • Respond to local telephone helpline, support tickets and emails
  • Set up machines and offices, conference rooms, office moves
  • Provide equipment to staff
  • Report directly to the Technology Support Manager
  • Handle incoming calls and emails for technical concerns; resolve problems quickly during the first interaction
  • Maintain log of technical concerns addressed in system
  • If there are outstanding technical issues, ensure appropriate, clear and concise follow-up
  • Troubleshoot, identify, and research IT issues and interface with staff via telephone or in person
  • Monitor active and resolved IT support issues/tickets and check for whether they need to be escalated to a higher level support staff and create or update articles through Intranet Site to act as a resource for other IT staff members
  • Install updates on software throughout the Firm when needed
  • Manage hardware/software inventory

REQUIREMENTS:

  • High School Diploma or equivalent
  • 1+ years experience in a professional services or law firm environment
  • Knowledge of Microsoft Office
  • Excellent ability to follow procedures and processes to ensure we remain IT Compliant
  • Comfortable working with computer, printer and scanner equipment