Skip to main content

Tech Training & Support Coordinator

  • Location: New York, New York
  • Type: Direct Hire
  • Job #746
  • Salary: $120,000

Tech Training & Support Coordinator 

ORGANIZATION: Large Multinational U.S. Based Law Firm

COMPENSATION & BENEFITS: Base up to $135K, bonus, benefits including Medical, Dental and Vision Coverage; Paid Time Off; 401K; Life and AD&D Insurance; Savings Accounts; Corporate Gym Memberships; Travel Reimbursement; etc.

LOCATION: New York, NY – Midtown Manhattan


  • Train end-users in the use of legal technology applications
  • Provide ongoing support to end-users
  • Coordinate with other offices regarding legal technology training plans
  • Develop Firm-wide training plans for new technology software
  • Provide group or individual training sessions to attorneys and support staff (domestic and international offices)
  • Provide case-specific training
  • Create and maintain training materials, best practice guides and documentation
  • Design, create and maintain training modules and demos
  • Resolve, monitors and tracks situations and issues to resolution, to the satisfaction of users, requiring accurate problem identification and diagnosis
  • Review functional and design specifications to ensure full understanding of individual deliverables
  • Assist with the training and hiring of the Legal Technology Help Desk staff
  • Assist with quality assurance testing
  • Identify any potential quality issues per defined process and escalate potential quality issues immediately to management
  • Assist with loading data to Legal Technology databases as instructed
  • Demonstrate effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others
  • Comply with and understands Firm operation, policies and procedures and perform other related duties as assigned


  • 7+ years of related work experience in a corporate law firm or professional services environment
  • 5+ years of end-user training experience required
  • Extensive knowledge of PC environments and use of software applications in a legal environment 
  • Thorough working knowledge of job related computer software, i.e. imaging, database, Web applications, desktop publishing and online Help modules
  • Knowledge of relevant firm computer software programs (e.g., Outlook, Excel, PowerPoint)
  • Ability to understand and create test plans from specifications or verbal communications preferred
  • Demonstrates effective interpersonal and communication skills, both verbally and in writing
  • Demonstrates close attention to detail
  • Flexibility to adjust hours and work the hours necessary to meet operating and business needs