Tech Training & Support Coordinator
ORGANIZATION: Large Multinational U.S. Based Law Firm
COMPENSATION & BENEFITS: Base up to $135K, bonus, benefits including Medical, Dental and Vision Coverage; Paid Time Off; 401K; Life and AD&D Insurance; Savings Accounts; Corporate Gym Memberships; Travel Reimbursement; etc.
LOCATION: New York, NY – Midtown Manhattan
KEY RESPONSIBILITIES:
- Train end-users in the use of legal technology applications
- Provide ongoing support to end-users
- Coordinate with other offices regarding legal technology training plans
- Develop Firm-wide training plans for new technology software
- Provide group or individual training sessions to attorneys and support staff (domestic and international offices)
- Provide case-specific training
- Create and maintain training materials, best practice guides and documentation
- Design, create and maintain training modules and demos
- Resolve, monitors and tracks situations and issues to resolution, to the satisfaction of users, requiring accurate problem identification and diagnosis
- Review functional and design specifications to ensure full understanding of individual deliverables
- Assist with the training and hiring of the Legal Technology Help Desk staff
- Assist with quality assurance testing
- Identify any potential quality issues per defined process and escalate potential quality issues immediately to management
- Assist with loading data to Legal Technology databases as instructed
- Demonstrate effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others
- Comply with and understands Firm operation, policies and procedures and perform other related duties as assigned
REQUIREMENTS:
- 7+ years of related work experience in a corporate law firm or professional services environment
- 5+ years of end-user training experience required
- Extensive knowledge of PC environments and use of software applications in a legal environment
- Thorough working knowledge of job related computer software, i.e. imaging, database, Web applications, desktop publishing and online Help modules
- Knowledge of relevant firm computer software programs (e.g., Outlook, Excel, PowerPoint)
- Ability to understand and create test plans from specifications or verbal communications preferred
- Demonstrates effective interpersonal and communication skills, both verbally and in writing
- Demonstrates close attention to detail
- Flexibility to adjust hours and work the hours necessary to meet operating and business needs
