Position: Client Relationship Manager
Location: San Francisco, CA | Washington, D.C. | New York, NY | Seattle, WA | Santa Monica, CA
Compensation: Base salary up to $160,000 plus performance-based bonus
Benefits: Generous vacation package, 401K plus match, Medical, Vision and Dental Coverage, Life and AD&D Insurance, Flexible Spending Accounts, and more!
Overview: Seeking a highly intelligent, diligent and assertive Client Relationship Manager to develop and execute strategic plans focused on strengthening the firm’s on-going relationships with institutional clients.
Key Responsibilities:
- Strategically evaluate the needs of partners, practice group leaders and business professionals to identify new areas of opportunities for institutional clients
- Drive company efficiency through the discovery of new technology solutions, project management, and calculated staffing plans
- Collaborate with practice management to streamline and maximize the workflow of staff across assigned client matters
- Organize and manage project forecasting to align with individual project budgets, timelines and billing
- Spearhead project planning through the estimation of resources, goals and budget constraints
- Communicate across departments to develop and distribute data/summary reports for key teams within the firm
- Keep track of Diversity, Equity & Inclusion efforts to remain in conjunction with assigned clients’ needs
- Remain familiar with joint pro bono opportunities that the firm engages in to highlight new avenues of client relationship development
- Coordinate, schedule, manage and create an annual calendar in relation to client relationships, deadlines and summits
- Play a role in the coordination of fee/ retainer negotiations, responses, and track utilization throughout the year
- Prepare and disseminate quarterly updates
- Organize secondments through the preparation of audit responses in partnership with legal personnel management
- Collaborate and serve as point of contact for the Outside Counsel Guidelines (OCG) management team, preparing communications to internal teams; coordinating new processes; managing profiles and tracking reviews
- Identify and track Continuing Legal Education (CLE) opportunities for assigned clients with the help of the CLE teams
- Arrange and organize client events through extensive planning (i.e. Meet & Greet, Client Appreciation and more)
- Maintain and present the status of annual and quarterly review deliverables; highlight milestones, improved efficiencies, DE&I progress, pro bono projects, goals and initiatives
Requirements:
- 5+ years of account management and/or customer relationship management experience
- Bachelor's degree required; Master’s Degree or Juris Doctorate preferred
- Excellent interpersonal skills with ability to manage client feedback constructively in order to plan and execute big picture results
- Demonstrated experience developing, implementing, and managing client programs and materials
- Strong business acumen with ability to strategically develop and pragmatically execute profitable ideas
- Thrives in high-pressure, ever-changing and demanding roles
- Superior communication skills with a talent for developing rapport with a multitude of personalities
- Proficient in MS Office products (Word, Excel, Outlook, and PowerPoint)
